Refund & Cancellation Policy
Aveola Farms
Introduction
This Refund & Cancellation Policy outlines the terms and conditions governing cancellation requests and refunds for farming participations made through Aveola Farms. We are committed to transparency, fairness, and clear communication in all our agricultural projects.
By using the Aveola Farms platform and participating in any farming project, you acknowledge that you have read, understood, and agreed to this policy.
Nature of Farming Participation and Associated Risks
Participation on Aveola Farms involves financial contributions toward real-world agricultural operations. These activities:
Support active farming production and development
Are subject to natural, climatic, market, and operational risks
Often involve medium- to long-term farming cycles
Do not guarantee yields, profits, or financial returns
Participants are encouraged to carefully review each project’s details, timelines, and risk disclosures before participating.
Cancellation Requests & Cooling-Off Period
Cooling-Off Period
Aveola Farms provides a forty-eight (48) hour cooling-off period after a farming participation is confirmed.
During this period:
Participants may request cancellation for any reason
A full refund of the participation capital is available
No penalties or administrative fees apply
The cooling-off period begins immediately after transaction confirmation and ends forty-eight (48) hours later.
How to Request Cancellation (Cooling-Off Period)
To request cancellation within the cooling-off period:
Log in to your Aveola Farms account
Navigate to your Dashboard
Select the relevant participation
Click “Request Cancellation”
Provide a brief reason and submit
Once approved, refunds are processed to the original payment method within five (5) to seven (7) business days.
Cancellation Requests After the Cooling-Off Period
After the cooling-off period has expired, farming participations are generally considered active and non-refundable, as funds may have already been allocated to agricultural operations.
However, Aveola Farms allows participants to submit a cancellation request for administrative review under exceptional circumstances.
Cancellation Request Process
Each participation card in the user dashboard includes a “Request Cancellation” button
Users must provide a reason for the request
The participation status will update to:
“Cancellation Requested – Pending Approval”
Administrative Review
Admin review may consider:
Participation duration
Time elapsed since participation
Project stage and fund deployment status
Reason provided by the participant
Impact on farm operations and other participants
Outcomes
If Approved
Participation is cancelled
Refunds, if applicable, are processed according to platform rules
Refund amounts may exclude fees, costs already incurred, or non-recoverable expenses
If Denied
Participation continues as originally agreed
No refund is issued
All admin decisions are final, subject to applicable laws.
Project Cancellation or Significant Changes
If a farming project is cancelled or materially altered before or during operations, including:
Significant changes to scope or timelines
Suspension or termination of farming activities
Major deviations from disclosed project terms
Aveola Farms will:
Notify affected participants promptly
Provide clear explanations of the situation
Offer appropriate options, which may include:
Full or partial refunds
Reallocation to another farming project
Continuation under revised terms
Refunds, where applicable, may exclude non-recoverable costs already incurred.
Refund Processing Timelines
For approved refunds:
Acknowledgment of request: within three (3) business days
Review period (if required): up to fourteen (14) business days
Refund processing: five (5) to ten (10) business days after approval
Refunds are typically issued through the original payment method. Processing times may vary depending on payment providers or financial institutions.
Non-Refundable Items
The following are generally non-refundable:
Platform service or administrative fees
Third-party payment processing charges
Any yields, proceeds, or benefits already distributed
Participations where funds have been fully deployed
Projects clearly marked as non-refundable prior to participation
Fraudulent or Unauthorized Transactions
If you suspect unauthorized or fraudulent activity on your account:
Contact Aveola Farms support immediately
Provide relevant transaction details
Complete any required verification steps
If fraud is confirmed, a full refund will be processed where applicable, and appropriate security measures will be taken.
Disputes and Resolution
If you disagree with a refund or cancellation decision, you may:
Request a review through customer support
Submit additional supporting information
Escalate the matter via our dispute resolution process
Aveola Farms aims to resolve disputes fairly and in compliance with applicable laws. Unresolved matters may be referred to alternative dispute resolution mechanisms.
Changes to This Policy
Aveola Farms reserves the right to update this policy at any time.
Changes take effect once published on the platform
Significant updates will be communicated via email or platform notifications
New participations are subject to the updated policy
Existing participations remain governed by the policy in effect at the time of participation
Contact Information
For refund or cancellation inquiries:
Company: Aveola Farms
Email: info@aveolafarms.com
Phone: +233 550 117 318
Address: Ghana
